Shipping & Returns
Shipping Options & Rates
Shoes.Izod.com offers free ground shipping on all orders within the Continental US. We also provide two flat-rate express options. 3 Day Air costs $12.99 and 2 Day Air costs $17.99. Orders shipping to Alaska and Hawaii will be shipped via 2nd day air only. We do not ship to PO Box or APO/FPO addresses at this time.
For all in-stock orders with free FedEx Ground shipping, please allow 7-10 days for delivery. For 2 Day Air orders, please allow 2-4 days for delivery. For 3 Day Air orders, please allow 3-6 days for delivery. Delivery is Monday - Friday. For items that are not yet at our warehouse, please allow 2-3 weeks for the item to be processed and shipped. Upon purchase, please allow 24 hours for processing and note that orders placed after 3pm on Friday will be processed the following Monday morning. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.
Customers shipping to New York state will be charged sales tax. You will be able to review this prior to completing your purchase.
Returns and Refund Policy
For online purchases only, if you are not fully satisfied with your purchase, return the unworn merchandise to us within 45 days of shipment. For any items which may, in your opinion, be considered as deficient or defective the same terms including the 45 day return period would apply. We will gladly issue a refund or exchange it for another item. We will issue your credit with 7-10 business days of receiving your return. Please download this blank return form to include with your item.
Unfortunately, shipping and handling fees are nonrefundable at this time. Please note that only items purchased through Shoes.Izod.com can be returned through our online store. All items purchased through physical retail stores must be returned to where they were originally purchased.
Acceptable methods of payment for purchases made on Shoes.Izod.com are PayPal, Visa, Mastercard and American Express.