Shoes.Izod.com is committed to respecting the privacy rights of our customers and all visitors to our web sites, web pages, interactive features, applications, blogs, social networks, and other online or wireless offerings that post a link to this Privacy Statement (collectively, the “Site”) . We have instituted this Privacy Statement in order to explain our privacy practices.
We reserve the right to update this Privacy Statement at any time. We will notify you about changes to this Privacy Statement by sending a notice to the e-mail address you provided to us, by placing a notice on Shoes.Izod.com, or through other ways of providing notice. Continued use of Shoes.Izod.com website and services after any update constitutes agreement to the new Privacy Statement. If you do not agree to these terms, please do not use our services.
Collection of Personally Identifiable Information (“PII”). Shoes.Izod.com collects personally identifiable information from users in a number of different ways, as described below.
Users may open an account with us, whether when placing an Order or otherwise. When opening an account you will provide us with certain PII including your email address, as well as a user name and password. You can update or correct any PII by logging into your account. You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You may not use anyone else's account, user name, or password at any time without the express permission and consent of the account holder.
Based upon the PII you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, chat or telephone.
Users may choose to receive periodic email newsletters from Shoes.Izod.com that contain special offers and information about Shoes.Izod.com. Users will receive these email newsletters if they provide their email addresses when signing up for the Shoes.Izod.com email newsletter, or if they do not opt-out of email newsletter communication during the registration process when opening an account.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes, to fill your orders and to provide you with customer service. If we have trouble processing an order, we will use this information to contact you. We will use your email address to send your order confirmations and other communication pertaining to an order you have placed. Unless you opt-out, we also may use this information to send you information about products and services offered by us or others.
Surveys or Contests; Chats
We may provide you the opportunity to participate in contests or surveys on our Site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and may include demographic information (such as zip code). We also use this information to notify contest winners. If you use the live chat feature, we may retain a copy of your chat transcript. We may use this information to provide more targeted offers about Shoes.Izod.com, in emails, and in Shoes.Izod.com email newsletters.
Marketing Service Providers
We use other third parties to provide marketing services on our Site. Our email newsletters are sent through a third-party service provider's email servers. When you sign up for email newsletters, we will send you emails via the third party's servers. We also use an outside service to help us understand how our users interact with the Site.
Sharing Information with Third Parties
We may provide personally identifiable information to third-party service providers who work with us to provide some of our products and services, and to help us communicate with you. Examples of such services include sending email, analyzing data, processing orders, providing marketing assistance, and providing customer service. We require our third-party service providers to promise not to use such information except as necessary to provide the relevant services to us.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting us via the information shown below.
Non-PII: Log files; Cookies
We store information that we collect through cookies, log files, and/or third party sources to create an aggregated "profile" of your preferences. We tie your PII and your purchasing history to information in the profile, in order to provide tailored promotions and marketing offers and to improve our business, products, and services.
We use a third-party tracking service to track non-personally identifiable information about visitors to our Site in the aggregate, including information about their visitation habits and how they interact with the Site. This information helps us improve the performance and relevance of the Site.
A cookie is a small text file that is stored on a user's hard drive. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our Site during a particular visit. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive after the particular visit ends so that, for example, you would not need to re-enter your user name and password when you next visit the Site. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
Making Corrections; Opting Out
If your name, email or postal address, or telephone number changes, you may update the relevant information by making the change(s) on our member information page, or by emailing our Customer Service at CustomerService@IzodShoes.com.
If you would like to opt-out of receiving Shoes.Izod.com emails, please send an email to CustomerService@IzodShoes.com specifying your preferences.
You can also Unsubscribe at the bottom of the e-mail by clicking on “unsubscribe from this list”
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We make reasonable efforts to follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send an email to us at Customerservice@IzodShoes.com.
We do not intentionally market to or collect Personally Identifiable Information from children under 13 or provide any information about children under 13 to any third party. If you have reason to believe that we have collected Personally Identifiable Information concerning a child under 13, please let us know immediately.
Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. If you are a California resident, you may make one request each year by clicking Customerservice@IzodShoes.com.